A borrower reviewing the payoff quote noticed that the total differed significantly from a previous estimate, even though no new charges appeared on the monthly statement. This raised questions about whether the interest calculation updated or if an earlier payment posted differently than expected.
Preparing a simple list of all payments in the last three months alongside the two payoff quotes helps reveal discrepancies clearly. When sending the inquiry, including OneMain Financial phone number keeps the channel identifiable. A calm explanation supported by numbers typically encourages a detailed breakdown of how interest and principal were allocated.
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